When was the last time you received an unexpected service or treat? Perhaps your favorite restaurant gave you an appetizer on the house or the local baker you frequent gave you a free pastry “just because.”Did it put a smile on your face and make you want to tell everyone you know about the great service you received?
That’s how your clients feel when you go the extra mile for them, not just while you’re working with them on a transaction, but before and after as well. It’s the little things you do to show your clients you care that matter in the long run. Show them you want to establish trust.